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home > privacy policy
OVERVIEW
City Of Fort St. John. ("CITYFSJ") is committed
to protecting your privacy. This Policy explains how we protect your
privacy as a user of our services or as a visitor to our website
located at: www.cityfsj.com
WHAT PERSONAL INFORMATION DO WE COLLECT?
Personal information refers to information that identifies you such
as your name and address. At various places throughout our websites,
you are asked to voluntarily provide us with personal information
if you wish to purchase products or you wish to obtain other services
or you wish to participate in a contest. The following is a list
of the ways that CITYFSJ collects personal information from
you:
- Online Surveys . In order to better understand our customers'
needs, occasionally we may ask visitors of our website to provide
us with personal information about their preferences about getting
work, employability, skills and existing training and the like.
- Online Contests . From time to time, we sponsor games and sweepstakes
online. To participate, we ask for your name, address, and email
address, so we can notify you if you win, and may ask for other
information. These online contests are optional.
- Helpdesk / Online Support . When you contact our Helpdesk by
phone, we ask for your name and phone number. When you contact
our Helpdesk over the Internet, we ask for your name, phone number
and email address. We may require further information in order
to provide you with support. We retain your support history in
order to provide faster and more accurate assistance. This information
is stored on an internal database which is only accessible by certain
personnel and is password protected.
WHAT OTHER INFORMATION DO WE COLLECT FROM YOU?
CITYFSJ 's website server automatically collects the following
non-personally identifiable information from visitors of our site:
- the Internet Protocol (IP) address of your computer, which is
a number automatically assigned to your computer when you are surfing
the Web.
- the IP Address of your Internet Service Provider
- your browser and platform type (e.g. a Netscape browser on a
Windows platform)
- the date and time you access our site
- the sections of the website you visit, as well as the pages read
and the images viewed
- certain content that you download from the website
We do not link any of the above information with information that
is personally identifiable to you. This means that although your
session on our website is recorded, you remain anonymous to us. We
collect this data in an aggregate format for a number of reasons.
For example, the information about our visitors' browsers tells us
what kind of browsers we need to support. Other information lets
us know how many visitors come to our site and what sections are
the most popular. In this way, we can constantly update and revise
our website to be more appealing for our visitors. We do not share
this aggregate data with third parties.
COOKIES
Our website may use "per-session cookies" on the pages of the CITYFSJ
site. We may use per-session cookies to facilitat any future online
purchases of products. Cookies enable our websites to save and retrieve
information that you enter. You can also select cookies to save your
login information on future Message Forums. This use of cookies is
optional and solely for your convenience.
HOW DOES CITYFSJ USE THE INFORMATION IT COLLECTS?
CITYFSJ uses the information that it collects to monitor user
activity, to administer sweepstakes and to provide you with services
that you request such as our Newsletters. We use the information
that we collect from online surveys to improve our products and our
site. We also use your personal contact information to send you promotional
offers, new announcements and other news about CITYFSJ. However,
if you do not wish to receive our marketing communications, let us
know by contacting our Webmaster
By email: dhunter@fortstjohn.ca
By telephone: 250-787-8150
Any other uses of your personal information that are not identified
here will be disclosed to you at the time of collection, and we will
make all reasonable efforts to obtain your express consent for such
other uses.
DO WE DISCLOSE YOUR PERSONAL INFORMATION
Within our organization, your personal information is accessible
by certain CITYFSJ employees only on a need-to know basis. It
is stored on databases which are only accessible by our customer
and support personnel, and is password-protected.
CITYFSJ does not give, rent or sell personal information about
its customers to third parties.
However, in certain limited circumstances authorized by law, CITYFSJ
may be required to disclose your personal information. Information
provided to other third parties is used only for the purposes stipulated
and is subject to strict confidentiality requirements. These parties
may include:
- Agents acting on our behalf, such us companies performing maintenance
on our system;
- Credit reporting agencies, in the event that we require verification
of your credit information;
- Collection agencies, in the event that we need to collect overdue
accounts;
- Law enforcement agencies, in case we are required by subpoena
to provide such information to them;
- if CITYFSJ is ever involved in the sale or transfer of all
or part of its business, CITYFSJ may disclose your personal
information to the purchaser, however, we would require the purchaser
to handle your personal information in a manner consistent with
this Privacy Policy
- Regulatory bodies, in the event that our system is subject to
a compliance audit
CITYFSJ'S PARTNERS
CITYFSJ has a number of partners, whose websites you can access
from our website. Although we recommend them to you based on their
reputation for providing safe and secure online purchasing of our
products, we make no warranty about their goods and services, the
content on their websites or their protection of your personal information.
This Policy does not apply to their activities and we encourage you
to view their privacy policies and to contact these companies directly
if you have any questions about their collection, use and disclosure
of your personal information.
OUR PRIVACY POLICY AND CHILDREN
CITYFSJ uses best efforts to comply with the Canadian Marketing
Association's Code of Ethics and Standards of Practice in its marketing
to children and teenagers, and in its online contests.
SAFEGUARDS
CITYFSJ uses security measures to ensure that the information
that you provide to us through our websites and that we retain on
file are secure from loss, theft, as well as unauthorized access,
disclosure, copying, use or modification. These security measures
include appropriate technologies, such as firewalls and fraud controls.
CODE OF CONDUCT
CITYFSJ makes all reasonable efforts to comply with the Personal
Information Protection and Electronic Documents Act , and has devised
a Code of Conduct to in respect of its handling of your personal
information:
- Accountability - We are responsible for personal information
under our control and have designated persons accountable for our
compliance with the Code of Conduct.
- Identifying purposes for collection of personal information -
We shall identify the purposes for collection of personal information
at or before the time the information is collected.
- Consent - We will only collect, use and disclose personal information
with your knowledge and consent, except where inappropriate. You
may withdraw your consent at any time, subject to legal/contractual
restrictions, and reasonable notice.
- Limiting collection of personal information - We shall limit
collection of personal information to what is necessary to fulfill
the purposes identified, and such information shall be collected
by fair and lawful means.
- Limiting use, disclosure and retention of personal information
- We shall not use or disclose personal information for purposes
other than those for which it was collected, except with your consent
or as required by law, and shall use our best efforts to retain
personal information only for as long as is necessary to fulfill
those purposes.
- Accuracy of personal information - Personal information shall
be accurate, complete and up-to-date, but we shall not routinely
update personal information, unless necessary to fulfill the purposes
for which it was collected.
- Safeguards for protecting personal information - We shall protect
personal information by security safeguards which are appropriate
to the sensitivity of the information.
- Openness about policies and practices - We shall make readily
available to you specific information about our policies and practices
relating to the management of personal information. [This Privacy
Policy is available for viewing at any time, and you must agree
to it before accessing message forums].
- Individual Access to your personal information - Upon request,
we shall use our best efforts to inform you of the existence, use
and disclosure of your personal information. If you can demonstrate
the inaccuracy or incompleteness of your personal information,
we shall use our best efforts to amend the information as required.
Customers who access our message forums can access, view and modify
their own personal information on the database, using their own
confidential password.
- Challenging compliance - You shall be able to challenge our compliance
with this Personal Information Code of Conduct to the designated
person accountable for our compliance, indicated below.
CHANGES TO THE PRIVACY POLICY
Due to the evolving nature of the technologies used by CITYFSJ
to communicate with you, we may occasionally update this Policy.
Please check this page periodically for changes.
ACCESS TO YOUR PERSONAL INFORMATION, QUESTIONS, COMPLAINTS OR COMMENTS
With certain exceptions, you are entitled to full access to your
personal information that we have on file and you may request that
the information be deleted, updated or otherwise modified. If you
wish to have access to your personal information, or if you have
any questions or comments about this Privacy Policy, or if you have
a complaint about our privacy practices, please contact us at:
By email: dhunter@fortstjohn.ca
By telephone: 250-787-8150
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